Self Help

We are still developing self-help. Please allow us some time for it.

How can I activate my account?

After ordering a new service, please send us a ticket by clicking here. it is required to inform us. We will review your ticket and respond to you back within next 6 hours.

My account status is still pending, Please help?

You have to inform us that you ordered a new service by sending a ticket. We reply every ticket within next 6 hours.

How much time it will take to activate my account?

That depends. When you first send us a ticket for account activation, we ask few questions. Simply answer those questions and relax. It will be activated soon, within next 6 hours. At night, will take much time. Make sure you provided us everything right, no fake information.

No one is replying me in Live chat!

Viewen provides free Cloud Web Hosting. There are too many people using our services. Sometimes, we receive too many chats which we can’t handle. At that time, we are unable to take all. We request you to please send us a ticket if no one is responding. We will be more than happy to assist you.

I am unable to see Live Chat! Why?

You will not see the live chat when we are offline. At that time, send us a ticket with your query. We will be happy to assist you.

Delhi     –     Delhi1.viewen.com & Delhi2.viewen.com

Pune     –      Pune1.viewen.com & Pune2.viewen.com

Announcement

Dear Viewen Citizen,

Please be advised that Viewen is adjusting its price for previous cPanel Access and cPanel SSD plans. There will be a small price hike of 0.51$.

All active/suspended cPanel Access/SSD accounts will be upgraded to the Starter plan.

Recurring amounts will be updated to 1.50$ per month. The updates will be reflected from 12/09/2019.

Reason: cPanel has hiked its prices by up to 1200% from September 2019.

You can review our new plans here: https://viewen.com/shared-hosting/

 

As always, we are committed to providing superior products and services to you in the continued development of your business.

We very much appreciate your business and support.

 

 

What Happens to My Existing cPanel Access & cPanel SSD Services?

For customers with existing monthly services, we will transition those services to the new model beginning 12th of September 2019.  For example, if you have a service with value 0.99$, it will be converted to the Starter plan costing $1.5/month.

 

Conversion of Quarterly, Semi-Annual, Annual and Multi-Year Services

We will honor the billing cycles of all existing non-monthly Services and convert these Services to $1.5/month billing at the end of their existing billing cycle. For example, if you purchased a 1-year service on April 1, 2019, it will convert on April 1, 2020.

 

Sincerely,

Viewen.com

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