Domain & Hosting Refund Policy

You can cancel your hosting plan within the first 7 days for a full refund. PayPal Fee will be deducted. Other Payment Gateway transaction charges will be deducted.

1) The money-back guarantee does not apply to Managed Servers/Services, Reseller hosting, most add-on products like Domains, WordPress Installation, WordPress Themes, Optimization, Script Installation, etc.
2) If you cancel within 7 days and your plan includes free months, Viewen and its Subsidiaries will deduct the fee for Free Months.
3) Delcid LLC, Viewen, and its Subsidiaries do not offer any refunds for cancellations that occur after 7 days. Refund requests are not accepted after 7 days of placing an order. Refunds are not made on service renewals, domain purchases and add-on services. We do not offer any refunds if Cancellation Requests are made after 7 days of placing an order.
4) There will not be any refund if a violation of the Terms of Services is found. Charges like Service Handling Charges, Platform Fees, Any Tax, Service Charges, Processing Fees, Setup Fees, Installation Fees, License Fees, and Site/Backup Restoration Fees, do not come under the Refund Policy therefore, these will not be refunded. Fees for any manual work (for example: additional/extra site migration fees) will not be refunded.
5) Refunds are made only once per transaction. Credits are non refundable. In most cases, refunds are returned to the source of payment. Ex: If you paid through PayPal, we shall refund you to your PayPal account.
6) Domain Registration Fees are Non-Refundable. All fees are due at the time of registration and are non-refundable, in whole or in part, even if the domain name registration is suspended, canceled, or transferred prior to the end of the registration term. Once a domain name is registered, it can not be altered, including spelling corrections.

Service Status Definitions

When you purchase or manage services with us, your service may fall under different statuses based on its lifecycle and any actions taken. Below are explanations of the various statuses you may encounter:

• Pending:
  This status indicates that your service has been ordered but is not yet activated. It may be awaiting payment, manual approval, or some other action before it can become fully operational. No resources are allocated during the pending status.

• Active:
  A service is considered active when it is fully operational and available for use. You will have full access to all features and resources associated with the service. Billing for the service also begins when it reaches this status.

• Suspended:
  A suspended status occurs when the service is temporarily disabled, usually due to unpaid invoices, a breach of terms of service, or other violations. While suspended, you will not have access to your service or its associated resources until the issue is resolved. However, your data and configurations remain intact. Services are automatically suspended if an invoice is not paid by the due date. Please note, even while suspended, services will continue to generate invoices until a formal cancellation or termination request is submitted.

• Terminated (Deleted):
  This status means the service has been permanently deactivated and all associated resources, including files, databases, and settings, have been deleted. This often follows a cancellation request or prolonged suspension. Please note: Data cannot be recovered once a service is terminated.

• Fraud:
  If a service is marked as fraud, it means that the order or account is suspected of fraudulent activity. This status is used when our systems or manual reviews flag an order as potentially risky, typically due to suspicious payment behavior, fake details, or violation of legal policies. Services under this status are not activated and may lead to account suspension or termination.

• Cancelled:
  A cancelled status indicates that you have requested the service to be stopped, and it will no longer be billed. Depending on the timing, the service may remain operational until the end of the current billing cycle, after which it will be deactivated and moved to terminated status.